Bigtaka app's Privacy Policy

1. Introduction

Bigtaka app ("we", "us", "platform") is fully committed to protecting your privacy. This Privacy Policy ("Policy") explains what information we collect when you use our website bigtakaapp.net, how we use it, and how we keep it secure.

By creating an account on bigtaka app or using the platform, you agree to this Privacy Policy. We believe it is our ethical responsibility to handle every member's information with care.

We process data in compliance with international data protection law, in particular the GDPR (General Data Protection Regulation) and applicable local laws. For any questions, contact our data protection team.

2. What Data We Collect

Bigtaka app only collects information that is necessary to operate the platform and provide you with the best experience. Full details are outlined below.

A) Information You Provide Directly

• Name, date of birth, and gender — collected at account registration
• Mobile number and email address — for communication and verification
• National ID or passport details — for KYC verification
• Mobile banking number (bKash/Nagad/Rocket) — for payment processing
• Residential address — for legal compliance purposes
• Support chat messages and complaint information

B) Automatically Collected Information

• IP address and approximate location — for security and fraud prevention
• Browser type, operating system, and device information
• Time spent on site, pages viewed, and click data
• Login date, time, and session data
• Information on cookies and similar tracking technologies

C) Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Betting & Gaming History
• Record of bonus claims and usage

3. How We Use Your Data

We use collected data for specific, legitimate, and transparent purposes. Each purpose and its legal basis are outlined below.

4. Who We Share Data With

Bigtaka app never sells your data. However, operating the platform may require sharing limited information with certain trusted partners.

Data Sharing Scenarios

• Payment Processors: bKash, Nagad, Rocket — minimum required details to process transactions.
• KYC Verification Services: Authorized third parties for identity verification purposes.
• IT Service Providers: Server hosting and technical support.
• Legal Authorities: By court order or at the request of a regulatory authority.
• Anti-Fraud Services: To detect and prevent fraud.

What We Never Do

• Sale of your data to advertisers.
• Disclosing your identity without your consent.
• Sharing data with unnecessary third parties.

5. Security Measures

Bigtaka app follows the highest industry standards to protect your information. Our multi-layered security framework is described below.

• All data transmissions are encrypted using the TLS 1.3 protocol.
• Stored data is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available to secure your account.
• 24/7 security monitoring and suspicious activity detection.
• Regular security audits and penetration testing.
• Strict data access controls for staff.
• Members will be notified within 72 hours in the event of a data breach.

To keep your account secure, use a strong password, never share your login credentials with anyone, and contact us immediately if you notice anything suspicious.

6. Cookie Policy

Bigtaka app uses cookies to improve platform performance and personalize your experience. Cookies are small text files stored in your browser.

Types of Cookies

You can disable all cookies except essential ones. Cookies can be managed through your browser settings, though doing so may limit some functionality.

7. How Long We Retain Data

Bigtaka app does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of the active account and 5 years after closure (for legal compliance).
• KYC Documents: 5 years after verification (in compliance with AML regulations).
• Transaction records: 7 years from the date of the last transaction.
• Support conversations: 2 years after the issue is resolved.
• Analytics Data:Up to 2 years after anonymization.
• Marketing Preferences: Until consent is withdrawn.

8. Your Rights

As a member of bigtaka app, you have several important rights regarding your own data. We respect these rights and respond to your requests promptly.

How to Exercise Your Rights

• Send your request via email or support chat.
• Requests will be processed once your identity has been verified.
• Responses are typically provided within 30 days.
• Complex requests may take up to 90 days — you will be notified in advance if this applies.

9. Children's Privacy

Bigtaka app is strictly for adults aged 18 and above. We do not knowingly collect information from anyone under 18.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be suspended immediately.
• Any collected data will be deleted immediately.
• Parents or guardians can report suspicious accounts to us.

10. International Data Transfers

Bigtaka app primarily serves users in Bangladesh and South Asia. However, for technical reasons, some data may be processed on international servers.

• All international transfers are made through encrypted connections.
• Appropriate safeguards are in place for any transfers to third countries.
• EU Standard Contractual Clauses (SCC) are used where applicable.
• Data processor agreements include contractual data protection safeguards.

11. Changes to the Privacy Policy

Bigtaka app may update this Privacy Policy from time to time. We will notify you in different ways depending on the nature and significance of the changes.

• For significant changes, we will send an email or platform notification.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to the updated policy, you may request to close your account.

Contact the support team to access previous versions of the Privacy Policy.

12. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our data protection team.